Faucetdirect.com is a Build with Ferguson website.
402 Otterson Drive, Suite 100
Chico, CA 95928
We can be reached online via the Live Chat link or contacted by phone at (800) 864-2555.
We electronically verify each transaction with the credit company, processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).
We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping suggestions, improving our store, and fulfilling your order.
*Emails: Email addresses we receive are used to contact you concerning inquiries before, during and after your order is placed, solely concerning your order. An exception to this is our Newsletters (more information below).
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses a Build with Ferguson website. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these tools exist.
Because we value your right to privacy, we do not sell or otherwise share your contact information to unrelated third parties. Build with Ferguson websites use email as one of the primary methods of communicating with our customers. The emails we send may be related to a variety of issues, including:
- A direct response to an inquiry,
- Communication concerning an order (receipt, shipping confirmation, etc), or
- Promotional emails you have indicated you wish to receive.
From time to time, we may notify you of special offers based on your purchasing history with us. If you create a Saved Cart, or have one created by our staff, you may receive follow-up emails related to this Cart. You may unsubscribe at any time by following the simple instructions contained in the emails. Unsubscribing will not apply to any future Saved Carts that are created. If you have signed up to receive our promotional emails and wish to stop your subscription, you'll find easy-to-follow unsubscribe instructions in each promotional email. You may also change your subscription status at any time by:
- Logging into your account and editing your "Change Billing Info"
- Sending an email to email@example.com
- Contacting us by phone at (800) 864-2555. Representatives in our call center can also alter your subscription preferences.