Shipping & Returns

Why FaucetDirect.com?

Our Company

Contact Us

Need to reach us? We strive to answer all email inquiries within 4 hours during normal business hours.
You can also log into your account if you need help with the following:

  • Help with an Existing Order
  • Get Shipping / Order Status
  • Help with Returning Product(s)

Live Help - Customer Service / Sales

Live Chat
Chat Now

Online Customer Service Form

Use Your Facebook Email Address!

Contact me by

Phone - Customer Service / Sales

We can be reached at (800) 864-2555

Our call center hours are:

Monday through Friday:
5:00 am to 7:00 pm PST

6:00 am to 4:00 pm PST

6:00 am to 4:00 pm PST

FaucetDirect.com observes the following holidays, and will be closed:

  • New Year's Day, January 1
  • Easter Sunday
  • Independence Day, July 4th
  • Thanksgiving Day, 4th Thursday in November
  • Christmas Day, December 25

Live Chat - Customer Service / Sales

Our Live Chat hours are:

Monday through Friday:
5:00 a.m. to 6:00 p.m. PST

Saturday and Sunday:
7:00 a.m. to 4:00 p.m. PST

Email - Customer Service / Sales

We can be reached at the following address:

Returns / Order Cancellations

Returns can be set up online 24/7! Setting up a return is quick and easy, just log into your account to access our returns tool. If you have any trouble or have a question, we can be reached by the contact form, email or phone number above. For more information on the returns process please review our returns policy.

If you have a cancellation request, we highly recommend contacting our call center staff at (800) 864-2555 as this allows us to process your cancellation request as quickly as possible. If you would like to view more information on the cancellation process and what it entails please see our cancellation policy on the returns page.

Physical / Postal Address

Need to write us by mail? Please use the following address

Build.com, Inc.
402 Otterson Dr.
Chico, CA 95928

** Returns must be pre-authorized and are returned to their original shipping center. Please check your Return Goods Authorization email for the proper return address.

Manufacturer or Vendor Inquiries

Do you have a brand you think would be a good fit for FaucetDirect.com? Are you a shipping warehouse or manufacturer representative that drop-ships? We are always looking for new business relationships. Please send email inquiries to:

Press / Media Inquiries

For any press or media inquiries concerning FaucetDirect.com, the Network of Stores or Build.com, please send email inquiries to:

Corporate Contact Info

FaucetDirect.com is a Network Store of Build.com, Inc. For more information about us or how to reach us on a corporate level, please visit our website: Click Here!

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