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Shipping & Returns

Why FaucetDirect.com?

Our Company

Shipping Rates

We ship from the big to the small – from bathtubs to faucet parts. As we have such a large selection (over 150,000) shipping prices also vary. To determine what the true shipping price is for your order:

  • Find the product you are interested in on our website.
  • Add it to your shopping cart.
  • Enter the ship-to zip code.
  • Choose your shipping method.
  • **Orders containing items that must ship via LTL freight that are over $2500 qualify for free shipping (lower 48 states only).**

This will show you the total cost for that shipment, for that item. A few things important tips to keep in mind when trying to figure out what your shipping cost will be:

  • The shipping price for each individual item is usually more than the total cost of a shipment. Add all the items to your cart before checking the final shipping price.
  • We ship by two main methods:
    • Standard shipping – This means UPS, FedEx, DHL or some other common carrier that provides insurance and tracking. Shipping for additional items usually only goes up incrementally, determined by shipment weight.
    • Freight or ‘LTL’ – This is reserved for large, heavy or oversized items such as large sinks, bathtubs, shower doors, etc. As these are placed onto a pallet, require a scheduled delivery, extra insurance, the cost to ship by this method is more expensive. Adding additional items to this method does not usually increase the cost by a great amount.  **Orders containing items that must ship via LTL freight that are over $2500 qualify for free shipping (lower 48 states only).**
  • Because we always ship by a trackable method with insurance, there is a minimum for shipping – usually around $5. This can be more expensive when purchasing a $2 part, but it ensures that the delivery is made and that it can be verified.
  • Free Shipping – FaucetDirect.com often runs a Free Shipping promotion. Free shipping applies to any items shipped by the "Standard Shipping" method mentioned above. Items shipped by freight are not eligible for free shipping.

Should you have any questions about our shipping rates or methods, our customer and product specialists are available to assist.

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