Shipping & Returns
FaucetDirect.com is the best place to buy products online. We stand behind our products and guarantee your satisfaction with every order.
FaucetDirect.com promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:
Need to setup a return? Click here to log into your account and setup your return online – 24/7!
A 15% restocking fee will be charged on all returned merchandise, unless defective.
We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.
Some items FaucetDirect.com sells are not available in our web catalog but can be purchased over the phone. If you purchase a special-order item by contacting or calling our toll-free number it may not be returnable or may be subject to a restocking fee. When you call, a sales associate will notify you of any applicable return charges. If the item is defective or damaged, we will issue credit in full OR send you a replacement product if it’s still available for purchase. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.
We can process returns and refunds only for items purchased from FaucetDirect.com or one of its affiliates. To receive a refund, all returned merchandise must be in resalable condition, free from scratches and defects.
If you’re not completely happy with your purchase, FaucetDirect.com has simplified the return process. We now offer pre-paid labels (PPLs) on all general returns just by setting up a return through the call center. The cost to ship the item back to us is deducted from the credit the customer receives once the item is returned.
You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.
Returns from Canada
Need to setup a return? Click here to log into your account and setup your return online 24/7!
NOTE: We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition, we are not responsible for lost shipments. You must contact us to file a lost shipment freight claim with the respective shipper.
Returns Via Mail
Follow the simple directions below to make your return by mail:
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery of check via USPS.
To begin processing a return, please visit our customer service department.
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