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You are: Home > Learn More > FAQ's > Low Price Guarantee

Here at FaucetDirect we want you to feel confident that you are getting the best price possible for your products! If you find a lower advertised price on any item you purchase from our site within 30 days after your purchase, just let us know and we will happily match their price, then beat it by 10% of the difference.*

This is how simple we make it, we just ask to make sure of a few details listed below:

• Price comparisons must be on the exact same item, same options. Item return closeouts or used product.
• Liquidation sales by competitors or our own inventory liquidation center StockBlowOut.com.
• Make sure the retailer is an authorized dealer or retailer of the products.
• Verify that the item is in stock, available for shipment. Items on extended backorder or long production lead-times do not qualify.
• Most importantly, protect yourself.
• Ensure the price is published and/or you have a written quote from a competitor to ensure it's valid.

That really is about all there is to it. To receive the 110% Low Price Guarantee simply e-mail the URL(address) of our competitor along with your name, phone number, order number and details of the product you are interested in and the price difference to us at lowprice@faucetdirect.com so that we may make the pricing adjustment. You will be notified by email when any applicable credits are applied to your order.

That is quite alright, We did say it was a Low Price Guarantee.  You can either fax or mail us the advertisement or quote to us along with your name, phone number, and order number.

Email: lowprice@faucetdirect.com
Fax: (530) 566-1893

Mail:
FaucetDirect.com
C/O Improvement Direct, Inc.
110% Low Price Guarantee
PO Box 7990
Chico, CA 95927


Terms and Conditions:

The Low Price Guarantee cannot be used in conjunction with any other coupon or project pricing offer, nor does it apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, bulk quantity items, or typographical errors. Price adjustments are calculated on the selling price of the item including all applicable shipping charges. Sales tax will not be included in the calculation. Improvement Direct, Inc. reserves the right to determine whether competitors' products and/or prices reflect a true and fair comparison.We will also reserve the right to not sell any product below it's cost. The low price guarantee does not include the freight cost of oversized shipments.

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